Today I received an interesting call from T-Mobile. It was someone from what appeared to be their customer retention department, at least that’s what was displayed on my T-Mobile phone. He was particularly interested in my experience with T-Mobile’s 5G Home Internet service. I was thinking, “now here’s a guy that didn’t read my blog posts”. It was painful having to relive the experience. So much so that I had to struggle against my anger, still very raw more than a month after my horrible T-Mobile experience. For more details see my earlier T-Mobile posts.
To be honest, I don’t know why T-Mobile called. What does T-Mobile think that they can do for me? I switched from T-Mobile’s 5G Home Internet to Xfinity’s xFi Home Internet because T-Mobile’s 5G Home Internet service was dangerously inconsistent until it failed completely, almost costing me my job. I would never agree to have T-Mobile’s 5G Home Internet service again, and I will never promote it as a viable Internet solution to anyone.
Once my contract expires for my T-Mobile phone service, I will not be renewing that service, and I will never again purchase or promote any T-Mobile product or service.
Interestingly enough, my call with the T-Mobile representative “dropped” twice. The first time I have suffered “dropped” calls in 13 years at this address. I recently upgraded to T-Mobile’s 5G phone service. If you are wondering how that is going, it is said that a picture is worth a thousand words. I live less than a mile from several T-Mobile towers. Here’s what my T-Mobile 5G service looks like. This capture was from a few weeks ago. When I have more recent data I will repost.
If you have T-Mobile 5G, and live less than a mile from T-Mobile’s towers, shouldn’t you be getting better than “fair” service? I mean, really, with T-Mobile you’re just a nudge away from “poor” service. This is the reality of T-Mobile 5G anything service.