The idiom; “beating a dead horse” is usually defined as “to keep talking about a subject that has already been discussed or decided”. But what if, after the fact, you discover something else of interest? To use another idiom; “peeling the onion”, to expose the different various layers of something.
Back in September 2022, or thereabouts, I signed up for a Comcast Xfinity Internet plan that featured a download speed of 300 Mbps. I chose that plan because it met my needs. Almost immediately, the following service billing showed that the parameters of my plan had changed to 400 Mbps. I didn’t request the increased speed. I had not consented to accept any changes to my plan. Last month, March 2024, I noticed that the speed was now up to 500 Mbps. This happened when Comcast, despite being instructed not to change my plan, changed it anyway.
Here is the new bit that I had not considered before.
The Comcast Xfinity representative who changed my plan told me that it was the same plan under a different name. During my many discussions with Xfinity support I was told that I should remain with the new plan, as my old plan was no longer available. Even the Comcast Xfinity Executive level representatives insisted that there was nothing that they could do to restore the plan that was taken away from me.
Gradually, I began to accept that what I was being told was the truth. But, it wasn’t really true.
What Comcast Xfinity did was to replace the plan that they took from me with another plan that they felt was friendlier to their bottom line.
Comcast Xfinity, had at their disposal, my entire billing history, and could see that the plan that I had was a 300 Mbps plan. Comcast Xfinity could have chosen to replace my plan with another 300 Mbps plan. Comcast Xfinity instead chose to replace my plan with a 500 Mbps plan, costing $10/month more.
To say this in a kind fashion, Comcast Xfinity doesn’t always convey the most truthful information.
First, I am told that my current plan will not be changed.
Later, I am told that there is nothing that can be done to restore what was taken away from me.
With the tiniest bit of customer concern Comcast Xfinty could have at least resolved the missing plan issue. Heck, they could have gone to their own website and seen that there was a 300 Mbps plan.
I will leave it to you to interpret why Comcast Xfinity didn’t do that. I’ll give you a hint. It clearly wasn’t with my best interests in mind.