Well, after a week of Comcast Xfinity headaches, there is finally a resolution. Sort of.
If you have had your Comcast Xfinity Internet plan for a while, then your plan may have become a “grand-fathered plan”. This simply means that your plan is no longer available to select. Comcast Xfinity has retired the plan you currently have, but it remains usable for you until the plan’s expiration, usually around 24 months, check your bill for details.
If your grand-fathered plan is changed, lets say by a poorly trained, selfish or malicious Comcast, Xfinity representative, then your grand-fathered plan is toast! To further complicate things, discounts or special promotions attached to that plan may not be applicable under whatever plan replaced the plan you had.
As an example; During a discussion with a Comcast Xfinity representative my grand-fathered plan was changed despite repeated objections. This resulted in me receiving a new plan that was comparable to my former plan, but instead of receiving the $10/month paperless billing discount, I was only allowed to receive a $5/month discount. Why? Because Comcast Xfinity applied a new paperless billing discount under which I would have to change from having a credit card assigned as the billing method to assigning a checking account as the billing method, if I wanted to maintain the $10/month discount that I previously enjoyed. Assign my checking account? Are you insane? Why would I give my checking account number to a company that recently suffered a data breach affecting nearly 36 million customers? You gotta be kidding me!
Comcast Xfinity killed off my package, then killed off my discount. As a resolution, Comcast Xfinity agreed to issue a credit of $5/month for each month that my plan would have been in existence, if Comcast Xfinty had not screwed with it.
What about the whole employee lying and misleading you stuff? Well, in short, that is an internal issue for Comcast Xfinity to deal with. That scares the crap out of me! It’s like being mugged, and the police not arresting the perpetrator. The bastard is still out there! Willing and ready to screw-up the life of another Comcast Xfinity customer.
So, after some consideration, I will join the multitude of former Comcast Xfinity customers jumping ship for a better, more honest, Internet experience. We will inform our clients that we will no longer provide support for any Comcast related equipment or services that are a part of their home-office or business network. We’ve stood in the gap between Comcast Xfinity’s pathetic customer service and our clients for years. I think that it is time to stop doing that.
Once we find an ISP, worthy of our support, we’ll offer our clients an opportunity to switch to a new, kinder, more responsible and more performant Internet service. We’ll even pay what it takes to move them. For our clients who were considering Xfinity mobile, we’ll soon begin to offer them a better provider.
I don’t believe that Comcast Xfinity ever wanted to keep me as a customer. Actions speak louder than words. Since Comcast Xfinity is showing me the door, I guess I should take the hint, and go.